How we are performing

As a Special Health Board, we are set national performance targets by the Scottish Government. These targets are called HEAT and are designed to measure our performance against core priorities.

HEAT stands for:

Health Improvement for the people of Scotland – improving healthy life expectancy;
Efficiency and Governance Improvements - continually improve the efficiency of the NHS;
Access to Services – recognising patients’ need for quicker and easier use of NHS services;
Treatment appropriate to individuals – ensure patients receive high quality services that meet their needs.

Heat Delivery Plan 2010/11

The table below shows our HEAT targets and performance against them. Performance against these targets is reviewed continuously and reported to the Board every month.
 

HEAT targets and performance

Performance indicator	2010/11 full year targets	Performance Month April 2010	Shift on previous month/ quarter	Performance year to date to end April 2010	On track year to date	Comments
H1 Save more lives Rate of survival of cardiac arrests on arrival at hospital	12%  - 20%	14.6%		14.6%
H2 Category A cardiac arrest patients Per cent of cardiac arrest patients responded to with eight minutes	80%	78.8%		78.8%
H3 Response to Category A incidents Per cent Category A responded to within eight minutes	75%	75.4%		75.4%
H4 Response to Category B incidents Per cent of Category B incidents responded to within 14, 19 or 21 minutes	95%	94.7%		94.7%
H5 Response to emergencies on Island Boards Per cent of emergency incidents responded to within eight minutes	53%	53.9%		53.9%
E1 Sickness absence Rate of sickness absence	5%	4.9%		4.9%
E2 Reduce emissions Reduce energy consumption	2.5%	n/a		n/a		Reported quarterly
E3 Universal use of Community Health Index number Percent of of Patient Transport Service journeys where Community Health Index number is used	85%	87.1%		87.1%
E5 Meet financial targets Operate within revenue and capital limits; meet the cash requirement	Meet target	n/a	n/a	n/a		Will be reported at July Board
E6 Meet cash efficiency target Cash releasing savings achieved	2%	£2,281,000	n/a	£2,281,000
E10 Implement knowledge and skills framework 80 per cent of Agenda for Change staff to have had Knowledge & Skills Framework Personal Development Plan reviewed by March 2011	80%	n/a		n/a		Reported quarterly
A1 Response to urgent incidents Per cent of one hour urgent calls responded to within one hour	91%	84.9%	n/a	84.9%		New target
A2 Patient Transport Service: punctuality for appointment Per cent of Priority one patients at hospital 30 minutes prior to appointment	72%	n/a	n/a	n/a		Reported quarterly
A3 Patient Transport Service: punctuality for pick up after appointment Per cent of Priority one patients picked up 30 minutes after appointment	90%	n/a	n/a	n/a		Reported quarterly
A4 Patient Transport Service: Journeys cancelled by Scottish Ambulance Service Per cent of Patient Transport Service journeys cancelled by Scottish Ambulance Service	<1%	0.4%	n/a	0.4%		New target
T1 Improve health outcomes for patients NHS Quality Improvement Scotland standards for patient safety and clinical governance	10 or above					Performance against this indicator will not be formally assessed in 2010/11
T2 Health acquired infection Compliance with national Healthcare Associated Infection monitoring	Meet target	Performance against this indicator will be reported monthly  as commentary
T3 Reduce hospital admissions Per cent of of emergency calls treated at scene	12%	10.7%		10.7%
T4 Scottish Early Warning System Per cent of patients with Scottish Early Warning System score above four taken to hospital	95-98%	95.8%		95.8%
T5 Hyper acute stroke Percent of hyper acute stroke patients taken to hospital within 60 minutes	80%	73.6%	n/a	73.6%		Revised target

Category A – Category A calls are those calls deemed to be immediately life threatening e.g. hanging, drowning, severe asthma attack, heart attack

Category B – Category B calls are those calls that are serious & urgent e.g. epileptic fit, asthma attack

Category C – Category C calls are non-urgent calls but require being seen e.g. a fall resulting in a broken wrist