Latest News
£500k Investment in New Falkirk Ambulance Station
Friday 21 November 2014

David Garbutt, Chairman of the Scottish Ambulance Service, formally opened a new ambulance station in Falkirk today which has benefitted from a £500,000 investment and upgrade programme to improve ambulance care in the area.

Ambulance staff have moved from the old station in Windsor Road and the Fire station in Larbert into the new facili...

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Latest News
North of Scotland Ambulance Staff Recognised
Tuesday 18 November 2014

An IT training officer who played a key role in transforming the Patient Transport Service in the North of Scotland and an Inverness specialist cleaner were among those recognised at a special awards ceremony for Scottish Ambulance Service staff in the North of Scotland.

Colin Gough, a National Systems Trainer, won the Staff Member of the...

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Latest News
Get Ready for Winter
Thursday 6 November 2014
With winter fast approaching, it's time to get ready! Take an hour to prepare now and you could save yourself a lot of trouble later.

Read more
Latest News
West of Scotland Ambulance Staff Recognised
Thursday 23 October 2014

A Paramedic who recently lost a battle with cancer and a Driver/Handyman were among those recognised at a special awards ceremony for Scottish Ambulance Service staff in the West of Scotland.

Brian Paterson, a Driver/Handyman based in Vale of Leven won the Staff Member of the Year award in recognition of his contribution in keeping ambula...

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Latest News
Pioneering Cardiac Initiative Heads for Glasgow
Wednesday 15 October 2014

The Scottish Ambulance Service has announced plans to roll out its pioneering “3RU” initiative to Glasgow in a move that will increase survivability from out of hospital cardiac arrests in the city.

The first meeting of stakeholders takes place in Glasgow today, to develop the operational model for the city, which will go live early in 20...

read more

Latest News
Public Access Defibrillators
Friday 10 October 2014
Funding of £100,000 has allowed us to purchase a number of defibrillators and cabinets to deploy across the country.

An application process for these defibrillators is now open until 23 November.

Read more
Latest News
Dementia Initiative Launched
Tuesday 7 October 2014
Scottish Ambulance Service clinicians are set to benefit from a new resource on dementia which has been designed and developed by NHS Education for Scotland and the Service itself. It is essential that ambulance clinicians are able to recognise when a person may have dementia, and are confident of their ability to provide appropriate supp...

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Latest News
Awards Honour East of Scotland Ambulance Staff
Wednesday 1 October 2014

The dedication and commitment of ambulance staff from the East of Scotland has been recognised in a special awards ceremony. The winners were nominated in five categories by their peers in the Service.

A member of the East Patient Transport Team, Area Ambulance Assistant, Jacqueline Martin, received the Staff Member of the Year award in ...

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Latest News
Youngster Meets Team Who Saved His Life After Car Accident
Friday 19 September 2014

A schoolboy, who suffered critical injuries at a roadside when he was hit by a car, has been re-united with the team who saved his life.

Luke Minto,11, was so badly injured in the accident that his only chance of survival was to be placed into a coma where he lay.

Working alongside Scottish Ambulance Service Paramedics, the Medic 1...

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Latest News
Outstanding Commitment from Ambulance Staff
Wednesday 13 August 2014

Ambulance staff across Scotland showed their commitment and dedication to patients during the Commonwealth Games, maintaining high standards of care, despite an increase in demand.

Greater Glasgow saw an 8.8% increase in emergency demand, however the average response to a life threatening call was 4.5 minutes during the Games. Across all ...

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Latest News
Health Secretary Praises Staff
Friday 1 August 2014
NHS Scotland staff have “played a vital role in helping make the Commonwealth Games a massive success”, Health Secretary Alex Neil said today.

Mr Neil was visiting the Scottish Ambulance’s Deployment Centre outside Glasgow, which is a single, dedicated secure site used as a base for all Ambulance Service Games staff, vehicles and equip...

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Latest News
Ambulance Service Maintains 6.5 Minute Average Response to Life Threatening Emergencies
Friday 20 June 2014
In the last year the Scottish Ambulance Service maintained its average response time of 6.5 minutes to the most serious life threatening calls, despite a 10% increase in these incidents.

Speaking at the Service’s Annual Public Review today, David Garbutt, Chairman of the Scottish Ambulance Service said:

“During the year we...

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Latest News
Queen’s Ambulance Service Medal for Herriot
Monday 16 June 2014

Mike Herriot, General Manager, National Risk and Resilience Department, has been awarded the Queen’s Ambulance Service Medal.

Mike is known as a visionary, innovator, quality champion and initiator of leading edge patient centred ambulance services. His career has been epitomised by devoted service, considering new ways of putting the pa...

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Latest News
£325K Upgrade for Blairgowrie Ambulance Station
Thursday 5 June 2014

David Garbutt, Chairman of the Scottish Ambulance Service, formally opened a new look ambulance station in Blairgowrie after a £325,000 investment to upgrade and expand the Perthshire base.

The original station has been expanded to create an improved working environment for the 14 staff based there. The improvements include dedicated slui...

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Latest News
Annual Review
Thursday 22 May 2014

The Scottish Ambulance Service Annual Review will be chaired by David Garbutt, Chair, Scottish Ambulance Service on Friday 20 June 2014 at Carnegie Conference Centre in Dunfermline.

Read More

Latest News
Heroes Award for Paramedics
Monday 12 May 2014

A team of paramedics from Glasgow were presented with the Daily Record Emergency Services Heroes Award by the 3 year old whose life they saved.

Little Casey McLean presented the award to Julie Granger, June Maxwell and Andy Houston at a glittering awards ceremony at the weekend.

Casey was unconscious for over 25 minutes after her h...

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Latest News
Award Recognises Edinburgh Cardiac Team
Friday 9 May 2014
The Resuscitation Rapid Response Unit (3RU) in Edinburgh was recognised last night at the BMJ Awards, winning the Emergency Team of the Year Award.

The 3RU team is based in Edinburgh and made up of two doctors, 13 Scottish Ambulance Service paramedics, a research nurse and a Resuscitation Officer from Edinburgh Royal Infirmary. They ha...

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Latest News
Stuart Thanks Ambulance Team
Wednesday 30 April 2014

Stuart Duncan had an emotional reunion yesterday with the ambulance team in Glenrothes that saved his life when he had a cardiac arrest on February 10th this year.

Stuart doesn’t remember anything but his wife Margaret called 999 as soon as she woke that morning to see Stuart looking purple and making a strange gurgling noise.

Para...

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Latest News
A new number for NHS 24
Tuesday 29 April 2014

A new free and easy to remember number for NHS 24 in Scotland is now up and running.

People looking for medical help and advice can, from today (Tuesday April 29), contact NHS 24 by calling 111.

Find out more

Latest News
New Ambulance Station Opened in Prestonpans
Thursday 10 April 2014

The Cabinet Secretary for Health & Wellbeing, Alex Neil, formally opened a new, purpose built ambulance station in Prestonpans, East Lothian today.

The new station in Mid Road Industrial Estate started operations at the end of 2013 and cost £730,000. It is located close to major roads for fast response to 999 calls and provides modern...

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Latest News
New National Retrieval Service
Monday 31 March 2014

A world-class national specialist transport and retrieval service for critically ill NHS patients in Scotland will go live tomorrow (1 April).

Called ScotSTAR, the project represents an investment of £9.5 million a year that provides a single integrated national service with a sustainable multidisciplinary medical and clinical team, makin...

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Latest News
£0.5 Million Boost for Island Ambulances
Tuesday 18 March 2014
The Scottish Ambulance Service has invested £500,000 in ten new specially adapted 4x4 ambulances for the Northern Isles.

The new vehicles will be delivered to the Orkney and Shetland islands in the coming months as part of a programme to provide modern, versatile vehicles to support the specific needs of patients in the islands.
...

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Latest News
New £4.3 Million Station Opens in Fort William
Friday 28 February 2014

A new purpose built ambulance station has been opened in Fort William that is shared with Police Scotland, creating a major new partner-working facility to help keep people safe in the wider West Central Highlands through a range of specialist functions as part of an investment of £4.3m to the area.

This building marks a significant inves...

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Latest News
Funding for Life Saving Equipment
Monday 24 February 2014

Local communities across Scotland are to benefit from a £100,000 investment to increase the number of public access defibrillators across Scotland.

The Scottish Government funding will allow the Scottish Ambulance Service to purchase and deploy defibrillators across the country, providing local communities with life saving equipment and t...

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Latest News
Cardiac Team Shortlisted for Award
Monday 24 February 2014

The Rapid Response Resuscitation (3RU) team in Edinburgh has been shortlisted for the BMJ Awards in the Emergency Team of the Year category.

The 3RU team is based in Edinburgh and made up of two doctors, 13 Scottish Ambulance Service paramedics, along with staff from the Emergency Medicine Research Group at Edinburgh Royal Infirmary. The...

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Latest News
Ambulance Support
Wednesday 12 February 2014

Our Patient Transport Service provides ambulances to patients who need support to reach their healthcare appointment, or for their admission to and discharge from hospital, due to their medical/clinical needs.

Find out more

Latest News
Busy Hogmanay for Ambulance Service
Wednesday 1 January 2014

Hogmanay was the busiest night of the year for the Scottish Ambulance Service, which dealt with 2,423 calls to its 999 centres across Scotland. Call volumes were 15% lower than last year’s total of 2,878, however ambulance crews attended 1280 incidents, which was similar to the 1364 incidents responded to last year.

Additional call handl...

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Latest News
New Year Honours
Tuesday 31 December 2013
Jim Dickie, Head of Ambulance Services in Forth Valley, has been awarded the Queen's Ambulance Medal in the New Year Honours. Jim joined the Scottish Ambulance Service in 1991 as an Ambulance Care Assistant in the Scottish Borders after serving in the British Army for 5 years. Based in Galashiels he quickly progressed to the emergency service and q...

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Latest News
Service asks Public to Use 999 Sensibly
Monday 23 December 2013

The Scottish Ambulance Service is asking the public to use the 999 service sensibly and put a stop to the number of inappropriate calls that waste valuable time and resources during the busy festive period.

Ambulance staff are dealing with 20%-30% increases in calls at peak periods during the festive season, ensuring that those with the m...

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Latest News
Lockerbie Disaster 25th Anniversary
Friday 20 December 2013
25 years ago Scottish Ambulance Service teams responded to the tragic air disaster in Lockerbie, working with other responders through the night and over the ensuing days and weeks. Some of those staff are still with the Service and many others have since retired. At this time, the thoughts of everyone at the Scottish Ambulance Service are with those affected by the terrible events of 21 December 1988.
Latest News
Service Braced for Festive Surge in 999 Calls
Thursday 19 December 2013
Ambulance crews across Scotland are prepared to respond to around 6,000 extra emergency incidents over the festive season, most of which will involve alcohol.

Last year between 14 December and 1 January the Scottish Ambulance Service responded to almost 29,000 emergency incidents. At what is the busiest time of year for ambulance staff...

read more

Latest News
EC135 Air Ambulance Helicopter Update
Saturday 14 December 2013

The EC135 air ambulance helicopters based in Inverness and Glasgow have been cleared by Bond to resume flying operations and are now operational. 

Latest News
Patient Partnership in Practice
Wednesday 11 December 2013
Patient Partnership in Practice is looking for for new lay members who would be willing to meet to discuss and develop practical solutions to common issues facing patients in Scotland.

Find out more
Latest News
Tribute to David Traill
Monday 9 December 2013
Read a tribute to David Traill, who sadly died in the Clutha bar tragedy on 29 November.

Read the tribute
Latest News
Adverse Weather
Thursday 5 December 2013
The Service has experienced an increase of 27% in demand today (Thursday 5 December) due to adverse weather.  These include road traffic accidents, falls and accidents with falling trees. Figures for each of the areas are below:

  • North (Highland, Western Isles, Shetland, Orkney, Shetland and Grampian) – 15 incidents r...

    read more

Latest News
Glasgow Helicopter Incident: Visit by Deputy Prime Minister
Wednesday 4 December 2013

Deputy Prime Minister Nick Clegg visited the site of the Glasgow crash yesterday and met with Scottish Ambulance Service staff who responded to the scene on Friday night.

Mr Clegg was accompanied by Scottish Secretary, Alastair Carmichael and Glasgow City Council Leader Gordon Matheson. They paid tribute to the emergency service...

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Latest News
Update – Major Incident at Clutha Bar in Glasgow
Monday 2 December 2013

Further to the tragic events on Friday 29th November 2013 at the Clutha Bar in Glasgow, the Scottish Ambulance Service is continuing to work closely with Police Scotland, Scottish Fire and Rescue Service and other agencies at the scene.

Our thoughts and sympathies are with all of those who have suffered and their extended families as a r...

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Latest News
Glasgow Helicopter Incident: Ministers Meet Ambulance Crew Involved in Recovery
Monday 2 December 2013

Deputy First Minister Nicola Sturgeon has paid tribute to the emergency services as she met crew members from the Scottish Ambulance Service at Springburn Station.

Ms Sturgeon met with paramedics and technicians, including those first on scene, special operations response teams, emergency medical retrieval staff and air ambulance staff. <...

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Latest News
Recognition for West of Scotland Ambulance Staff
Thursday 3 October 2013

An IT specialist based in the Cardonald 999 Ambulance Control centre, who has dedicated his 40 year career to developing and maintaining critical life saving systems, has been recognised amongst the winners of this year’s ambulance service staff awards for the West of Scotland.

Systems Support Specialist Alan Dunn, who has dedicated 40 ye...

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Latest News
Ambulance Staff Recognised at Brave@Heart Awards
Wednesday 2 October 2013

Two Ambulance Care Assistants from Glasgow who rescued brothers from a burning car were presented with the Scottish Government’s Brave@heart Award in recognition for their courageous act.

Ambulance Care Assistants Elaine Giles and Ronald McLaren from Glasgow West Ambulance Station were returning from a routine transfer to Campbeltown Hosp...

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Latest News
Recognition for East of Scotland Ambulance Staff
Monday 9 September 2013

An ambulance paramedic in Cupar who has dedicated his career to delivering quality patient care, supporting staff and involving the local community in life saving initiatives has been recognised amongst the winners of this year’s ambulance service staff awards for the East of Scotland.

Paramedic Team Leader at Cupar ambulance station, And...

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Latest News
Pioneering Cardiac Project Saves More Lives
Thursday 5 September 2013

World leading project increases cardiac survival in Edinburgh

A small team of Scottish Ambulance Service staff in Edinburgh are part of a pioneering project with the Resuscitation Research Group at the University of Edinburgh, led by Dr Gareth Clegg, that has significantly increased survivability rates for out of hospital cardiac arrests ...

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Latest News
Recognition for Northern Ambulance Staff
Monday 2 September 2013

The dedication and commitment of ambulance staff in the north of Scotland has been recognised in a special awards ceremony held by the Scottish Ambulance Service in Aberdeen.

This year’s winners are from a wide range of different roles across the Service, all of which play an essential part in delivering vital patient services.

Inv...

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Latest News
Record Response for Ambulance Service
Thursday 15 August 2013

At its Annual Public Review today, the Scottish Ambulance Service confirmed that it reached more patients in life threatening situations faster than ever before, improving national response times and clinical performance.


read more

Latest News
Success Means West Ardnamurchan Emergency Responder Model to Continue
Thursday 25 July 2013

The Chairman of the Scottish Ambulance Service (SAS), David Garbutt, met with West Ardnamurchan Community Council members in Kilchoan to confirm the Emergency Responder pilot will continue on a permanent basis.

The move follows an evaluation of activity, which shows that the emergency responder team has successfully responded to 56 incide...

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Latest News
Annual Review 2013
Thursday 11 July 2013

The performance of the Scottish Ambulance Service is assessed by the Government Health Department through the Annual Review process. The review includes a public meeting where key areas of performance are discussed.

Read more

Latest News
Queen’s Ambulance Medal for Daren Mochrie
Tuesday 18 June 2013
Daren Mochrie, Director of service Delivery for the Scottish Ambulance Service, has been awarded the Queen’s Ambulance Medal.

Daren joined the NHS 25 years ago, initially working in operating theatres in Lothian, and for the last 22 years he has been with the Scottish Ambulance Service. During that time he has achieved a wide range of ...

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Latest News
World Leading Cardiac Pilot will Save Lives
Wednesday 12 June 2013

Paramedics in Scotland are undertaking blood analysis of cardiac patients in a world leading trial in the Borders that will produce vital test data in minutes, speeding up diagnosis and saving lives.

The initiative is a the result of a unique partnership between the Scottish Ambulance Service, the Scottish Centre for Telehealth and Teleca...

read more

Latest News
Lift off for Scotland’s Charity Air Ambulance
Wednesday 22 May 2013

Scotland’s Charity Air Ambulance is ready for lift off.

The country’s first and only charity-funded air ambulance helicopter takes to the skies today, flying emergency frontline clinical care into the hearts of communities across the whole of Scotland. S...

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Latest News
Our equality and diversity work for 2013 and beyond
Friday 26 April 2013

The Scottish Ambulance Service has been working over the last few months to develop equality outcomes which will take our equalities work forward over the coming years and these have now been finalised and can be found here.

You can read more about our equality and diversity work in our mainstreaming report and our equal pay statement and gender pay gap information.

Read more

Latest News
New £1.4 Million Ambulance Station Opened in Kilmarnock
Monday 15 April 2013

The Cabinet Secretary for Health & Wellbeing, Alex Neil, formally opened a new, purpose built ambulance station in Kilmarnock today.

The facility in Western Road cost £1.4 million and is a complete new build station that provides 50% more space (607sqm) than the previous station, creating significantly improved, modern operational fac...

read more

Latest News
Board Approves Plans for National Retrieval Service
Thursday 4 April 2013

The Scottish Ambulance Service has approved detailed proposals for a world class national specialist transport and retrieval service for critically ill NHS patients in Scotland. 

The full business case for the project, which is predicted to cost £9.3 million per year, has been submitted to the Scottish Government for evaluation and ...

read more

Latest News
Ambulance Service Plans for Easter Increase in 999 Calls
Friday 29 March 2013

The Scottish Ambulance Service expects the combination of holidays on Friday and Monday, payday this week for many and continued bad weather to create the busiest weekend of the year so far for ambulance crews.

The Service will be ensuring higher levels of frontline resources are in place at appropriate times to deal with the increas...

read more

Latest News
Equality Outcomes
Friday 15 March 2013
The Scottish Ambulance Service has been working over the last few months to develop equality outcomes which will take our equalities work forward over the coming years. We would welcome your views.

Download the Equality Outcomes consultation document
Latest News
Work Starts on New Fort William Station
Wednesday 27 February 2013

Work has begun on a new £4.7 million Area Command Police building in Fort William that will become the home to the Scottish Ambulance Service in a joint project with Northern Constabulary.

The Service will move into the new building from the current Inverlochy  station, occupying 185 square metres of the purpose built facility, which...

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Latest News
Enhanced Air Ambulance Access for Shetland Outer Isles
Tuesday 12 February 2013

The Scottish Ambulance Service has completed an initiative to create new lit helicopter landing sites on Shetland’s outer isles that will enhance access for medical evacuations.

While the Coastguard helicopter has always had 24 hour access to these islands, the new sites will allow access at night by the Jigsaw helicopter, which requires ...

read more

Latest News
Your Scottish Ambulance Service
Tuesday 5 February 2013
We have launched a new patient engagement website called Your Scottish Ambulance Service. On the site you are able to give us feedback, take part in our discussions and find out about any consultations which are taking place.

Visit Your Scottish Ambulance Service
Latest News
Army skills for civilian medics
Monday 14 January 2013

Life-saving medical equipment developed in war zones is being used on a daily basis across Scotland.

See a BBC report where Cameron Buttle hears about some of the latest developments from Warrant Officer Dave Mitchell, a combat medic, and Matt Ollson, a Special Operations paramedic.

Play the video

Latest News
Honours for Ambulance Saff
Friday 4 January 2013

This year’s New Year Honours list recognised the work and commitment of four members of the Scottish Ambulance Service.

• Gary Hardacre, Head of Risk and Resilience, was awarded the Queen's Ambulance Service Medal (QAM) for services to major incident planning and management, including serving as strategic manager in the National Comm...

read more

Latest News
Another Busy Hogmanay for the Ambulance Service
Tuesday 1 January 2013

Ambulance staff had a busy night across Scotland on Hogmanay as they dealt with an increase in calls to Ambulance Control Centres. Between 7pm on Hogmanay and 7am on January 1st emergency call takers answered 2,878 calls – an increase of 8% on the previous year’s figure of 2,666.

Additional call handers, dispatchers and ambulance crews we...

read more

Latest News
Service Wants Inappropriate 999 Calls to Stop
Thursday 20 December 2012

The Scottish Ambulance Service is asking the public to use the 999 service properly and put a stop to the number of inappropriate calls that waste valuable time and resources during the busy festive period._

Last Sunday emergency demand in some parts of the country exceeded the anticipated 20% surge, with a 32% increase in Edinburgh and a...

read more

Latest News
Service Gears Up For Festive Surge In Emergency Demand
Tuesday 11 December 2012

Ambulance crews across Scotland will have to deal with a 20% increase in emergency incidents over the festive season, most of which will be alcohol related.

At what is the busiest time of year for The Scottish Ambulance Service, resources will be increased at peak periods to respond to the surge in emergency calls as Christmas and Hogman...

read more

Latest News
Charity Air Ambulance for Scotland
Tuesday 27 November 2012

Scotland is in line for its first and only charity-funded air ambulance helicopter.

The life-saving venture has been given the green light by the Scottish Government health minister and the Scottish Ambulance Service who will deploy the new aircraft when it comes into service.

Newly-formed charity Scotland’s Charity Air Ambulance (...

read more

Latest News
Hands only CPR
Monday 19 November 2012
Vinnie Jones is back in the British Heart Foundation's new TV advert showing us how hard and fast Hands-only CPR to Stayin' Alive by the Bee Gees can help save the life of someone who has had a cardiac arrest. In this new advert Vinnie meets Alan, who is alive today because of Hands-only CPR.
View the advert
Latest News
Are you Ready for Winter
Thursday 15 November 2012
You can prepare for all kinds of severe weather by planning ahead and taking simple steps to protect your home, family and business.

Find out how you can be ready for winter
Latest News
Recognition for West of Scotland Ambulance Staff
Thursday 25 October 2012

A mechanic who works tirelessly in all weathers to keep ambulances running in Glasgow and Paisley is amongst staff who have been recognised in this year’s ambulance service staff awards for the West of Scotland.

The initiative, sponsored by Scotmid, is in its second year and highlights the commitment and dedication of ambulance staff acro...

read more

Latest News
New Upgrade will Improve Patient Transport Service
Monday 22 October 2012

Patients in central and east of Scotland who have a medical condition or mobility need that requires ambulance transport to get to their healthcare appointments will benefit from a new direct booking and management system which has been introduced by the Scottish Ambulance Service today (22 October).

Patients in Tayside, Fife, Forth Vall...

read more

Latest News
Couple Thank 999 Call Handler
Thursday 11 October 2012

Ambulance call handler Bobby Garvie met the first baby that he helped deliver over the phone when parents Lindsay Murray and Ian Lumsden visited the East Ambulance Control Centre to thank him.

The couple were at home in Whitburn when Lindsay went into labour very quickly.  They called NHS 24 and were quickly transferred to ambulance&...

read more

Latest News
Double award wins for ambulance managers
Thursday 4 October 2012

The work of two Scottish Ambulance Service managers was recognised on the same day this week by two different awards programmes, highlighting their commitment to patient care.

Alan Knox, an Area Service Manager based in Inverness, won the award for the Institute of Healthcare’s Management (IHM) Scotland Top Healthcare Manager 2012.  ...

read more

Latest News
Continued Fall in Complaints
Wednesday 26 September 2012

Figures released by the Information Services Division of NHS National Services Scotland show that, for the second year running, complaints about the Scottish Ambulance Service have fallen.

The number of complaints received in 2011/12 was 214 – down 43% from the previous year total of 374.  The Scottish Ambulance Service cares for ove...

read more

Latest News
Charlie's Angels
Wednesday 19 September 2012

Do you know what the symptoms and signs of a heart attack?

Charlie, from Cumbernauld, had felt some chest pain while on holiday, but dismissed it as indigestion. Some days later at home, he suffered more severe chest pain in the early hours of the morning. 

Watch his story here 

Latest News
Support for World Sepsis Day 13/09/2012
Thursday 13 September 2012

The Scottish Ambulance Service is committed to the early recognition of sepsis in critically ill and deteriorating patients as part of the wider Scottish Patient Safety Programme. The Service is actively involved in World Sepsis Day and has developed an awareness programme to highlight the condition and appropriate treatment in the pre hosp...

read more

Latest News
Major investment in new Lockerbie Ambulance Station
Friday 7 September 2012

The Scottish Ambulance service has invested over £600,000 in a new ambulance station for Lockerbie that will result in faster response times and improved clinical care for patients in the region.

The new station in Broomhouse Industrial Estate was formally opened by the Service’s Chairman, David Garbutt. It will provide more room and impr...

read more

Latest News
Recognition for East of Scotland Ambulance Staff
Friday 31 August 2012
A Community Development Officer who has been integral to the development of first responder schemes and public access defibrillators across Tayside, Perthshire and Stirling has been recognised amongst the winners of this year’s ambulance service staff awards.

The initiative, sponsored by Scotmid, is in its second year and highlights th...

read more

Latest News
Scotland’s First Electric Ambulance Unveiled at Annual Review
Tuesday 21 August 2012

Health Secretary, Nicola Sturgeon, today (Tuesday 21 August 2012) attended the unveiling of Scotland’s first electric ambulance as part of the Scottish Ambulance Service Annual Review.

The new electric vehicle will be trialled by the Patient Transport Service, which takes patients who have a medical or mobility need to and from healthcare...

read more

Latest News
Recognition for Northern Ambulance Staff
Wednesday 4 July 2012

An ambulance technician from Aberdeen and a paramedic from Glencoe are among ambulance staff in the north of Scotland recognised for their exceptional achievements in a special awards ceremony in Inverness.

This is the second year of the Scottish Ambulance Service Recognition Awards, which is sponsored by Scotmid.

Aberdeen based Am...

read more

Latest News
New upgrade will improve Patient Transport Service
Monday 25 June 2012
Patients in the west of Scotland who have a medical condition or mobility need that requires ambulance transport to get to their healthcare appointments will benefit from a new direct booking and management system which is being introduced today by the Scottish Ambulance Service.

From today (25 June) patients will book ambulance trans...

read more

Latest News
Queens Ambulance Medal for Egan
Monday 18 June 2012

Gerry Egan, a clinician for 33 years with the Scottish Ambulance Service, has been awarded the Queen’s Ambulance Medal. Gerry joined the Service in 1979 as a relief Ambulanceman working on-call in Fort William. Since then he has consistently delivered high quality, safe and effective patient care throughout his career, attaining the post of Para...

read more

Latest News
New Air Ambulances will deliver enhanced clinical care
Monday 11 June 2012

The next generation of Scotland’s air ambulance service will operate larger helicopters with more room and equipment for enhanced clinical care, as a new contract is due to be awarded to the incumbent air operator, Gama Aviation. The contract will commence in April 2013 and run for seven years with a lifetime cost of £120 million.

...

read more

 
Calling 999
 

When to call 999

You should always call 999 if someone is seriously injured or their life is at risk

Some examples of medical emergencies include:

  • chest pain;
  • breathing difficulty;
  • unconsciousness;
  • severe loss of blood;
  • severe burns or scalds;
  • fitting or concussion;
  • drowning;
  • severe allergic reactions;
  • choking;
  • a child with sudden unexpected symptoms.

If it is not a life threatening of serious emergency you should consider other options before dialling 999.
These could include:

  • NHS 24 – Tel 08454 24 24 24
  • Your local GP
[-] hide
 

When you call us

When you call 999 an operator will ask which emergency service you need. If it’s a medical emergency, ask for the ambulance service and you will be put through to one of our call takers.

What information will I need?

You will be asked to provide the following information:

  • the address where you are, including postcode, if possible;
  • the phone number that you are calling from;
  • what has happened.

As soon as we know where you are, help will be on its way to you.

You will also be asked to give some additional information such as:

  • the patient’s age, sex and medical history;
  • whether the patient is conscious, breathing and if there is any bleeding or chest pain;
  • details of the injury and how it happened.

Answering these questions does not delay the response, but helps us to give you important first aid advice while the ambulance is on its way.

The extra information also helps to make sure that we send the most appropriate help to you.

What can I do before help arrives?

Before the ambulance arrives, you can help us by doing the following:

  • if you are outside, stay with the patient until help arrives;
  • call us back if the patient’s condition worsens;
  • call us again if your location changes;
  • if you are calling from home or work, ask someone to open the doors and signal to ambulance staff where they are needed;
  • lock away any family pets;
  • if you can, write down the patient’s GP details and collect any medication that they are taking;
  • tell us if the patient has any allergies;
  • stay calm – our staff are there to help. Violence or threatening behaviour will not be tolerated and could delay getting help to the patient.

How can I be prepared for an emergency?

There are things that you can do today to help us in the future:

  • check that your house number can be seen from the road;
  • if you live on an estate, check that there is a clear sign to direct emergency services and that the lifts are working.
[-] hide

Who will treat you

As soon as we have enough information and we believe you need immediate medical treatment, we will send help.

There are a number of ways in which we respond, depending on the circumstances:

Emergency Ambulance

Frontline emergency ambulances with a crew of two, one of which will be a paramedic, respond to the majority of emergency calls. Ambulance Technicians and Paramedics are trained to deal with life threatening illnesses and injuries. We carry a full range of medical equipment on our ambulances, including electrocardiogram (ECG) machines to monitor a patient’s heart and defibrillators which can restart the heart if a patient goes into cardiac arrest.

Paramedic Response Unit (PRU)

Paramedic Response Units are normally crewed by a paramedic working on their own. They will go to patients by car or motorcycle and carry all of the life saving equipment needed in a medical emergency. In life threatening situations, they can provide a vital, fast response and they will be backed up by an emergency ambulance that can take you to hospital.

Special Operations Team (SORT)

Specialised Paramedics, Technicians and Logistics Staff trained to gain access and administer care for patients in hazardous or difficult environments and at the scene of major incidents. SORT also deploy to provide paramedical support for other agencies involved in potentially hazardous environments.

Community Paramedics

These are paramedics who have undertaken extra clinical training. They are able to thoroughly investigate a patient’s condition and situation and then make a qualified decision about the best way to progress their treatment. They often work with minor injuries units and out of hours doctor services and can refer patients to the most appropriate care if a visit to hospital is not required.

Air Ambulance

We operate two emergency helicopters and two fixed wing planes. They are often asked to assist at incidents where there may problems with inaccessible terrain or where a very fast evacuation to hospital is preferable to a journey by road ambulance.

Community First Responders

These are members of the community who have been trained to provide first aid and other medical skills while the ambulance is on its way to you. They are able to deliver treatments that are time critical, such as using a shock box in cardiac cases.

BASICS Scotland Responders (British Association of Immediate Care)

BASICS Responders are Doctor's, Nurses and Paramedics who have received additional Pre-Hospital Emergency Training through BASICS Scotland. Each of the Responders are provided with a Sandpiper Medical/Trauma Response bag and access to a Defibrillator. Many Responders have also been issued with an Ambulance Service Airwave Radio and a Vehicle Locater System to allow contact and best resourcing via their Emergency Medical Dispatch Centre.

Paramedic Clinical Advisor

If the incident is not life threatening, you may be passed by telephone to one of our Paramedic Clinical Advisors, or to NHS 24, who will give you assistance or point you in the right direction for help.

Whatever your reason for calling us, the Emergency Medical Call Taker who answers your call will ensure that you receive the most appropriate response and liaise with other services and professionals where necessary.

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