Annual assessment

The Scottish Ambulance Service is holding a series of meetings to discuss our Patient Focus Public Involvement (PFPI) Self Assessment.  The purpose of the meeting, background to the assessment process and format of the day are summarised for you below. 

Purpose of this meeting

The purpose of this meeting is to invite members of the Public to participate in the Scottish Ambulance Service’s Self- Assessment Process.

Planned Meetings

Five meetings have been planned for April 2010.

Wednesday 7 April, 10am to 1pm (lunch during meeting)
Hilton Hotel
Earl Gray Place
Dundee
DD1 4DE
01382 229 271

Thursday 8 April, 10am to 1pm (lunch during meeting) 
Ramada Jarvis Hotel
33 Church Street
Inverness
IV1 1DX
01463 235 181

Thursday 15 April, 10am to 1pm (lunch during meeting)
Ramada Jarvis Hotel
Dalblair Road
Ayr
KA7 1UG

Thursday 22nd April, in Glasgow 10am- 1pm (lunch during meeting)
Glasgow Radisson Hotel
Argyll Street
Glasgow
G2 8DL
0141 204 3333

Thursday 29 April in Edinburgh 10am- 1pm (lunch during meeting)
Scottish Ambulance Service National Headquarters
Tipperlinn Road
Edinburgh
EH10 5UU
0131 446 7000

Patient Focus Public Involvement

In a patient-focused NHS, listening to and acting upon the views of patients, carers and local communities will be given the same priority as clinical standards and financial performance. A patient-focused NHS is designed to meet the needs and wishes of individuals and will:

• listen and talk to patients, carers and the public;
• know and understand the needs of people using the service;
• keep patients and carers informed about services;
• involve patients in decisions about their care and treatment;
• have clear, explicit standards of service;
• be polite and treat people with respect;
• be able to respond to the particular needs of each patient and carer;
• ensure effective action is taken to improve services;
• involving people in decisions about planning, delivering and improving health services is a duty of NHS Boards.

You can be involved in the development of the NHS if you are:

• a patient
• a carer
• a member of the public who may use services in the future
• a representative of patients and the public.

The Assessment process

The Scottish Health Council was set up in 2005 to assess NHS Boards’ and Special Health Boards’ performance in respect to Patient Focus and Public Involvement Activity. 

As part of this self-assessment Boards are asked to produce a short summary self-assessment for 2009/2010.

These documents form the Self-Assessment Report and are in the following format:-

• summary providing an overview of progress for 2009/2010;
• case Studies show casing good examples of involving patients and the public throughout the year.

The Scottish Health Council guidance states that members of the public, patients and members of Public Partnership For a (PPF) should be involved in selecting six case studies of good practice to be included in the self-assessment report.

What to Expect at the Meeting

At the meeting participants will be provided with information on the Local Delivery Plan and strategic priorities and provided with an overview of the Service.

Discussion with take place around the case studies to be considered and participants will be asked to vote for six out of the 10 case studies.

Expenses and Support

The Scottish Ambulance Service will reimburse reasonable expenses;
Expenses forms will be available at the meeting.

Please contact us if you require additional support needs including 

• materials in another format, e.g. large print, another language etc;
• hearing loop/ signers etc;
• specific dietary requirements.

Please note all venues are wheelchair accessible and lunch will be provided at all meetings. 

What happens after the meeting?

Votes are counted from all of the meetings and the six most popular case studies are selected. In addition to this any changes to existing actions are made or additional actions are added. The final self-assessment report if submitted to the Scottish Health Council for the end of May and participants will receive feedback from the meeting and a copy of the final self-assessment.

If you require any further information, assistance or would like to participate by sending your feedback and comments by email please email Pippa Bald.

Scottish Ambulance Service actions

Agenda