Another busy hogmanay for Ambulance Service

 Friday 1 January 2016

Ambulance staff had a busy night across Scotland on Hogmanay as they dealt with 2,149 calls to Ambulance Control Centres between 7pm on Hogmanay and 7am on January 1st.

The total volume of calls was 9.5% lower than last year’s total of 2,376 however the Service experienced intense periods of high demand, managing over 225 calls per hour between midnight and 7am, when ambulance crews were at their busiest, responding to 5% more incidents than last year. The most intense period of the night occurred between 2 am and 3 am, when control room staff handled over 400 calls.

Additional call handers, dispatchers and ambulance crews were on duty to deal with the anticipated high demand levels that always make Hogmanay the busiest night of the year. 

Pauline Howie, Chief Executive, Scottish Ambulance Service, said:
“As always, our staff in ambulance control and out in our communities showed their professionalism and commitment on what is always a very challenging night. They did a fantastic job managing high demand across the country, ensuring that patients received appropriate care.

“Although call volumes were slightly lower, over three quarters of overall call demand occurred between midnight and 7am with intense periods of activity in the early hours.”

Totals for each of the three Emergency Medical Dispatch Centres between 7pm on Hogmanay and 7am were:

(Previous year totals in brackets)

East – 772 calls (953)
West – 1016 calls (983)
North – 361 calls (440)