New Clinical Response Model

 Wednesday 23 November 2016

The Scottish Ambulance Service is piloting a new clinical response model over the next 12 months which will save more lives and improve patient care and outcomes.

Developed following the most extensive, clinically-evidenced review of its type ever undertaken in the UK – with nearly half a million calls examined – the new model is the first major change to the time-based targets system since 1974.

Scottish Ambulance Service Chief Executive Pauline Howie said, “Our new response model means we will be able to respond faster to more patients with time-critical, immediately life-threatening conditions, such as cardiac arrest. These are patients who may only have minutes to live without intervention.
“In other situations, we will safely and more effectively send more patients the response they need first time, improving clinical outcomes.
“Patient safety is at the very heart of this response model, which is supported by the Chief Medical Officer and our workforce.”

You can find out more about our new clinical response model:

We announced the pilot with the Chief Medical Officer in September

Watch our short film

Read our Q&A

Your feedback matters! If you have any thoughts or questions about our new model, you can email: