Hogmanay Demand

 Sunday 1 January 2017

Ambulance staff had a busy night across Scotland on Hogmanay as they dealt with 2,184 calls to Ambulance Control Centres between 7pm on New Year’s Eve and 7am on January 1st.

There were an additional 35 calls for the same period last year, which is an increase of 1.6%.

The most intense period was between 1am – 4am where Ambulance Control Room staff handled 739 calls.

Additional call handers, dispatchers and ambulance crews were on duty to deal with the anticipated high demand levels that always make Hogmanay one of the busiest nights of the year. 

Pauline Howie, Chief Executive, Scottish Ambulance Service, said:

“The overall level of demand for our service over the festive period has exceeded previous years and Hogmanay was one of our busiest nights of the year. Yet again, our staff in our Control Centres, on the frontline and support staff showed what an incredible group of dedicated professionals they are. 

Working in often challenging and relentless circumstances, they did a fantastic job of managing and responding to this increased demand and showed that across the country, we continue to strive to deliver the highest level of care to our patients”.

The Service also saw a 10% increase in calls over the four day Christmas period compared with previous years with 9373 calls taken between 23rd – 27th December.