Continued Fall in Complaints

 Wednesday 26 September 2012

Figures released by the Information Services Division of NHS National Services Scotland show that, for the second year running, complaints about the Scottish Ambulance Service have fallen.

The number of complaints received in 2011/12 was 214 – down 43% from the previous year total of 374.  The Scottish Ambulance Service cares for over 2 million patients each year across all of Scotland.

Pauline Howie, Chief Executive, Scottish Ambulance Service, said: “It is imperative that patients have the opportunity to voice their views about our service and we have worked hard to develop a simple and easy to understand process for complaints and praise from patients. 

“We are delighted that complaints continue to reduce but will not rest on our laurels and continue to treat every compliant with the attention it requires, putting in place any learning that comes from it.”