Board Members

Non Executive Directors

Tom Steele, Chair

  Tom Steele

Tom Steele was appointed as Chair of the Scottish Ambulance Service Board for a period of four years from 1 June 2018.

Tom is currently a non-executive Board member and Chair of the Audit Committee at NHS Lanarkshire and a member of the South Lanarkshire Health and Social Care Integration Joint Board. He is a graduate of Edinburgh University and spent much of his career in the IT industry. For 20 years he was a senior executive with Fujitsu UK where he was responsible for a variety of large businesses providing IT systems and professional services to major public and private sector clients throughout the UK. Prior to joining Fujitsu, he was a management consultant with KPMG in Scotland. Tom has wide leadership knowledge of large, complex, customer-facing businesses. His experience includes strategy development, implementing change programmes and managing organisations employing high numbers of expert-professionals. At NHS Lanarkshire he has developed strong corporate governance expertise and has overseen significant advances in corporate risk management processes and quality improvement assurance.


Chief Executive

Pauline Howie, Chief Executive

Pauline Howie

Pauline Howie began her career with CSL Group in London, working mainly with the Health and Local Government Sectors. Having qualified as an accountant in 1990, winning the Richard Emmott Memorial Prize for Best Performance in the Case Study Paper, she returned to Scotland and joined the NHS in Glasgow as Project Accountant with the Glasgow Royal Infirmary Unit. She joined the South Glasgow Unit in 1992 as Deputy Director of Finance and helped in its NHS Trust formation. In 1996 she was seconded to the Scottish Executive Health Department as Head of Trust Finance, and later that year joined the State Hospitals Board for Scotland as Finance and Planning Director. Pauline joined the Scottish Ambulance Service as Finance Director in March 2000, also taking responsibility for Information and Communications Technology, Fleet Services, Procurement, Planning and Performance management and Risk Management. In 2006 she took on the role of Chief Operating Officer, becoming Acting Chief Executive in May 2008 and was appointed Chief Executive in September 2009. She is passionate about developing the Service further to deliver person centered, world class services, and to develop better joined up sustainable care as set out in the Service Strategy “Towards 2020: taking Care to the Patient”. Pauline was awarded an OBE in the 2015 New Year’s honours for her services to Scottish Ambulance Service and NHS Scotland.


Non Executive Directors

Neelam Bakshi, Non Executive Director

Neelam Bakshi

Neelam Bakshi has over 25 years of experience in the public sector, bringing strategic and operational experience as a civil servant and senior manager, a board member and as a former elected councillor and chair of local government committees. She has held the role of Board Member of NHS Health Scotland and was Chair of Health Scotland's Staff Governance Committee for three years. Ms Bakshi was a member of the Equal Opportunities Scotland Advisory Committee until 2007 and was appointed a non-executive director to the Scottish Government in 2010. She has also been a lay member of Employment Tribunals since 1992.


Dr Francis Tierney, Non Executive Director

Dr Francis Tierney

Dr Francis Tierney brings to the Board his experience as a GP with over 30 years' service in NHS Scotland. He graduated from Sheffield University Medical School in 1984 and became a junior doctor in Inverness. In 1991 he started a GP partnership based in Benbecula and was also a GP Anaesthetist and Medical Officer to the island’s community hospital. After 31 years in the NHS, Francis retired from his GP partnership and is now a part time locum GP in the same practice. In addition to his work as a Non Executive Director of the Scottish Ambulance Service, he has taken on new challenges such as becoming a GP appraiser and doing some voluntary work. His appointment is for four years from 4 January 2016 to 3 January 2020.


Eddie Frizzell, Non Executive Director

Eddie Frizzell

Eddie Frizzell is Visiting Professor in Public Service Management at Queen Margaret University, member of the Court of Abertay University, and of the Board of Trefoil House, a charity for the disabled. Prior to his retirement from the Senior Civil Service in 2006, he fulfilled policy, leadership and management roles, notably as Director of Locate in Scotland, the Government's then inward investment agency in Scotland; then as Chief Executive of the Scottish Prison Service from 1991 to 1999, where he was responsible for a substantial programme of operational improvement and reform; and finally as Head of the then Scottish Executive's Enterprise, Transport and Lifelong Learning Department. Mr Frizzell was an independent member of HM Prison Service's Audit Committee from 2000 until 2008. At Abertay University he is a member of the Finance Committee and he was an adviser on the Scottish Budget to the Scottish Parliament's Justice Committee from 2007 to 2010.


Cecil Meiklejohn, Non Executive Director

Cecil Meiklejohn

Mrs Cecil Meiklejohn has spent over 20 years working within local government in a variety of roles, including as a voluntary sector partner and latterly as an elected councillor which enables her to bring a broad range of skills and knowledge, particularly of the public sector. In her elected capacity she chairs Falkirk Council’s Scrutiny Committee. Her elected role, as well as being a non-executive member of the Care Inspectorate, includes participation in Strategic Planning and working with partners, through Community Planning Partnership and COSLA, giving her a working knowledge of the Health and Local Government agendas which is key at this time to the integration of Health and Social Care. Cecil’s appointment is for four years and will run from 1 December 2016 to 30 November 2020.


Irene Oldfather, Non Executive Director

Irene Oldfather

Irene Oldfather brings to the Board a range of Third Sector, parliamentary and Health and Social Care experience. She is currently Director with the Health and Social Care Alliance Scotland where her thematic areas of interest include Dementia Carer Voices, Medicines, Our Voice, Neurological Conditions, Sensory Impairment, and Transforming Care After Treatment programmes. As a Member of the Scottish Parliament, Irene set up and chaired the Cross Party Group on Alzheimer’s and Dementia which drafted and agreed the Charter of Rights for People with Dementia and their Carers. Irene`s work also extends to Europe where she is currently chair of European Patients’ Academy (EUPATI) UK National Liaison Team (NLT), as well as representing Scotland's third sector on the European Economic and Social Committee (EESC). Irene was educated at Strathclyde University, where she obtained an Honours degree in Politics and a post graduate MSc by Research. Her appointment is for four years from 1 April 2018.


John Riggins, Employee Director

John Riggins

John joined the Service as an Ambulance Care Assistant in 1992 at Glasgow South Ambulance Station. He progressed through the Service and had operational experience on the Urgent Tier before becoming an Ambulance Technician and then a Paramedic. He moved to Largs in 2000 and then to Millport in 2002, taking up the Paramedic Team Leader post. John is also a long standing member of Unite the Union (formerly the Transport and General Workers Union) and became a Shop Steward in 2000. He was Joint Chair of the Scottish Ambulance Service’s South West Partnership Forum for many years and is a firm believer in good partnership working arrangements. In the role of Employee Director, John is the Joint Chair of the National Partnership Forum, a member of the Staff Governance Committee, Remuneration Committee and Trustee of the Benevolent Fund.


Madeline Smith, Non Executive Director

Madeline Smith

Madeline Smith is a chartered engineer with experience from the private, public and academic sectors. She brings expertise in strategy, innovation and building complex collaborations, as well as new approaches to community engagement. She works part time for the Glasgow School of Art, as Head of Strategy in the Innovation School where she leads the research and enterprise strategy, as well as the development and delivery of a portfolio of programmes using design to build the innovative capacity of businesses, public sector organisations and communities. She is a Non Executive Director and Vice Chair of the NHS 24 Board.


Martin Togneri, Non Executive Director

Martin Togneri

Martin has wide-ranging private, public and academic sector experience. Following a period in the semiconductor design industry, he became the founding Chief Executive of Scottish Development International in 2001 and then Director and Dean of Glasgow Caledonian University’s business school in 2007. Since 2010, he was focused on non-executive roles, in which he has gained extensive experience in supporting the development of organisational strategy and in scrutinising operational and financial performance. In 2012, he was appointed as a board member of the new Scottish Fire and Rescue Service which began operations in April 2013, while in 2013, he became a non-executive director of CogBooks, an Edinburgh e-learning company. In the charitable sector, he serves as a trustee of the Scottish Waterways Trust.


Executive Directors

Julie Carter, Interim Director of Finance & Logistics

Julie Carter

to follow


Linda Douglas, Director of Human Resources and Organisational Development

Linda Douglas

Linda Douglas joined as Director of Human Resources and Organisational Development in December 2016. Linda began her HR career with Glasgow City Council in the mid-Eighties. She has worked with both local and central government organisations, in operational and strategic HR, Organisational Development and Change Leadership roles. The opportunity to go overseas arose in 2008 and she relocated to New Zealand. Before joining the Service, Linda was Chief People Officer with Statistics New Zealand (the equivalent of the Office of National Statistics). There she led a team that received the Institute of Public Administration New Zealand Award for “Improving Performance through Leadership Excellence”, and was a Commended Finalist in the Human Resources Institute of New Zealand (HRINZ) “Public Sector Leadership Category”. She gained her MSc in Personnel Management and Development from Strathclyde University in 1996, and is a member of both the Chartered Institute of Personnel and Development and HRINZ.


Dr Jim Ward, Medical Director

Dr Jim Ward

Dr Jim Ward became Medical Director of the Scottish Ambulance Service in January 2014. Dr Ward graduated from Glasgow University in 1987 and trained as a GP, entering partnership in Easterhouse in 1991 where he developed services tackling substance misuse and diabetes. In 1996 he relocated to Greenock where he continued to work as a GP until 2009. His interests at that time included medical education and clinical governance and he was awarded a Fellowship of the Royal College of GPs in 2005 in recognition of this work. Following three years as Clinical Director of Inverclyde CHP he moved to take on the role of Medical Director of NHS Western Isles in 2009. His achievements in the Western Isles include leading areas of service improvement and redesign, particularly in acute care and eHealth. Outside of Medicine he is a keen musician, playing guitar and violin, and enjoys cycling and golf.


Pat O'Connor, Director of Care Quality and Strategic Development

Pat O'Connor

Pat O’Connor has a clinical background as a nurse and a midwife with over 30 years service experience in the NHS and other healthcare settings. In 2004, she led NHS Tayside as the pioneer site for the UK’s 1st patient safety programme: the Safer Patients Initiative and the precursor to our own Scottish Patient Safety programme. During this programme Pat established patient safety teams throughout the whole healthcare system achieving all the programme aims including the NHS top team Award in 2006. In 2007, she was seconded to lead the establishment and scale-up of the Scottish Patient Safety Programme including building a national model for quality improvement capability. Her time in Government was followed by a new role in 2010 as Deputy Chief Executive of Quality Improvement Scotland to support the set up and establishment of the infrastructure and governance frameworks for the new organisation Healthcare Improvement Scotland. In 2012, Pat completed her PhD at St Andrews University her research focused on one of her passions patient safety. The thesis examined the implementation of patient safety walkrounds in a Scottish Setting. Pat is a faculty member of the Institute of Healthcare Improvement, global leaders in improving quality in healthcare and an Honorary Professor at the University of Dundee, Business School. Outside work she has a wide range of hobbies including gardening, walking and travelling.