Giving us feedback

The Scottish Ambulance Service welcomes and encourages Feedback, Comments and Concerns from our patients on the services that we deliver. There are a number of ways in which you can let us have your feedback.  We also welcome any positive comments you may have about the services that you have received.


You can contact us by completing this form.


You can write to us (on any aspect of Feedback) to:

Corporate Affairs and Engagement Department, Scottish Ambulance Service National Headquarters, Gyle Square, 1 South Gyle Crescent, Edinburgh, EH12 9EB

Complaints procedure

The Scottish Ambulance Service aims to provide the best possible services but accept that sometimes things do go wrong. If there is an aspect of your care or some service with which you have not been satisfied, please let us know as soon as possible. We conform with the NHS Complaints Procedure and you can find details here about the complaints procedure.

Your Scottish Ambulance Service

You can give us feedback and take part in one of our discussions on our patient engagement website

Social Media Channels

The Scottish Ambulance service has both a Twitter and Facebook channel.  You can use these channels to share your experiences of the ambulance service and comment on any items which have been posted to these sites.


Patient Opinion

Patient Opinion is an independent, not-for-profit organisation, which runs the Patient Opinion website, where patients can tell their story about their experience of the NHS. This is a site where you can share your experiences of the ambulance service. Find out more about Patient Opinion

Patient Advice & Support Service

An independent service with free, confidential information, advice and support for anyone wanting to give feedback, make comments, raise concerns or make a complaint about treatment and care provided by the NHS in Scotland.  Find out more about Patient Advice & Support Service