A Mobile Telehealth Facility

A Paramedic using the template

As part of the Ambulance Telehealth Programme the Service is currently upgrading and improving the technology used in our Emergency ambulances for incident allocation and mobilisation, satellite navigation and electronic patient reporting. This is to improve patient care and provide faster, more reliable communications. 

The programme is split into two phases. Phase 1 will deliver new hardware into the vehicles, including new tablets and printers.  The existing software will also be made more user friendly during Phase 1. Phase 2 of the programme will include new software to improve our clinical applications and assist ambulance staff with their clinical decision making. The new software will also include a bespoke application to provide key information for crews while they are in the ambulance, for example, to provide them with information on available services and pathways.

How will this benefit the patient?

  • We will improve our patient recording system and documentation, in conjunction with partner organisations. This will improve communication between the ambulance service and our health and social care partners with regards to the patients care.
  • There may be an alternative clinical pathway available for your condition, which the ambulance crew will have access to via the new software. This may be more suited to your condition as opposed to attending the emergency department.
  • The new technology will help support crews in making decisions about whether the patient should be treated at home or be taken to hospital.  This includes being able to get advice from other clinical professionals.
  • Crews will be able to take the tablet out of the ambulances to the location where they are treating the patient.   This will make it easier for them to access the relevant information without having to contact the Ambulance Control Centre or go back to the ambulance.
  • The new technology will allow us to record accurate, relevant information which can be used for research and clinical audit.  The findings will then allow us to reflect on the treatment provided and potentially improve the care we give to patients.


The programme commenced in 2014 with the procurement of the hardware, with the testing and installation of the hardware and related software taking place in 2015/16. The full rollout is due to be completed by May 2016, bringing Phase 1 to an end. Phase 2 procurement activities commenced in 2015 and will be completed by March 2017.