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Towards 2020: Taking Care to the Patient

The Scottish Ambulance Service recognises that it has a significant contribution to make to the effective delivery of the Scottish Government 2020 vision as a frontline service providing emergency, unscheduled and scheduled care 24/7. This five year strategic framework describes how we plan to do that in a way that supports the national NHSScotland quality ambitions for person-centred, safe, and effective care.

By 2020 we aim to:

  • improve access to healthcare;
  • improve outcomes for patients – specifically cardiac, trauma, stroke, mental health, respiratory, frailty and falls;
  • evidence a shift in the balance of care by taking more care to the patient;
  • enhance our clinical skills as a key and integral partner working with primary and secondary care;
  • develop our Service as a key partner with newly formed Integration Boards;
  • collaborate with other partners including the voluntary sector and the other blue light emergency services as part of a contribution to shared services and public service reform;
  • build and strengthen community resilience;
  • expand our diagnostic capability and use of technology to improve patient care; and
  • develop a more flexible, responsive and integrated scheduled Patient Transport Service. 

Download our Refreshed Strategy

See our new Clinical Model of Care

Find out how we are upgrading and improving the technology used in our emergency ambulances