How do we respond to your call?

An ambulance crew talk to a patient in his home


Every time our call takers receive a 999 call, they question the caller in detail about the nature of the emergency to ensure we respond quickly in the most appropriate way. Using sophisticated world-class software, call takers categorise calls into three types: 

    • Potentially immediately life threatening
    • Serious but not immediately life threatening
    • Does not normally require an emergency ambulance

Our call takers often give life saving medical advice over the phone while the ambulance is on its way and our highly skilled crews are trained to deal with a wide range of medical emergencies.