What can I do before help arrives?

A crew arriving at a house

Before the ambulance arrives, you can help us by doing the following:

  • if you are outside, stay with the patient until help arrives
  • call us back if the patient’s condition worsens
  • call us again if your location changes
  • if you are calling from home or work, ask someone to open the doors and signal to ambulance staff where they are needed
  • lock away any family pets (they may become stressed or get in the way of the ambulance crew)
  • if you can, write down the patient’s GP details and collect any medication that they are taking
  • tell us if the patient has any allergies
  • stay calm – our staff are there to help. Violence or threatening behaviour will not be tolerated and could delay getting help to the patient.