Accessibility and Language

How do I appeal a decision?

A Call Taker in an Ambulance Control Centre

If you feel that we do not understand your requirements, you can appeal a decision, when your request for patient transport has been turned down.  To do this, tell the person you are speaking to that you would like them to complete an appeal form for you.  Your request will then be assessed by one of our Supervisors who will contact you with their decision.