Accessibility and Language

What will I be asked

A Call Taker in an Ambulance Control Centre

When you call our booking line you will asked for your CHI number.  This is a unique health number given to you.  The CHI number is a 10 digit number created from your date of birth and four other numbers. You will usually find this at the top of your appointment letter.  Do not worry if you cannot find this number as we can still book transport without it.

You will then be taken through our Patient Needs Assessment. 

A hospital or clinic appointment does not mean that you qualify for ambulance transport. The assessment will help us understand your requirements and if you need to use our service.  Patients who are allocated transport unnecessarily may be preventing a patient with a genuine medical reason from getting to hospital.

Ambulance transport is available if you:

  • require assistance from skilled ambulance staff
  • have a medical condition that would prevent you from travelling to hospital by any other means
  • have a medical condition that might put you at risk from harm if you were to travel independently
  • are attending hospital for treatment that might have side effects and require ambulance care on the return journey 

You will also be asked about your mobility and home access and if you need a stretcher or need to travel in a wheel chair.  This will enable us to send the most appropriate type of transport for your medical need and/or mobility needs.

You will be asked your appointment time and the health centre that you are attending.