Latest News
Eight new ambulance staff for Elgin
Wednesday 16 May 2018

Eight new ambulance staff are set to be recruited to serve patients across Moray, the Scottish Ambulance Service has announced.

As part of wider investment in the Moray area, the new staff will be based in Elgin, improving services for patients and ensuring they continue to receive the highest possible standards of care.

Milne We...

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Latest News
Mum thanks Paramedics after child stops breathing
Thursday 10 May 2018
A PERTH mum-of-two has sent a heartfelt thank you to the two paramedics who assisted her after her 10-month-old daughter stopped breathing.

Catriona Grant, 29, was at home with her youngest child, Rosie, when the infant started having breathing problems just before 11am on Saturday (May 5).

The mum called 999 immediately ...

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Latest News
Royal Wedding Beckons for Scottish Paramedic
Wednesday 2 May 2018

A paramedic from the Scottish Ambulance Service is one of a lucky select few from across the UK chosen to attend the forthcoming Royal Wedding.

Martin Galloway and his wife Lynda, from Kilmarnock, will be two of just 2,640 guests invited to attend the happy event at Windsor Castle, London, on the 19 May. Martin has worked for the Scottish...

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Latest News
‘The paramedic will see you now’ – project boosts patient access to medical help
Monday 23 April 2018

Patients seeking treatment for acute illness are being given access to additional medical resources under a new initiative which places advanced paramedics in Scottish GP surgeries.
 
The project, which is set to be expanded after successful trials in a number of GP practices, was introduced to improve access to care and treatme...

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Latest News
Increased Ambulance Cover for Caithness
Wednesday 11 April 2018

The Scottish Ambulance Service has announced nine new ambulance staff are now in place in Wick and Thurso as part of an investment package which will increase capacity across Caithness.

The joint investment with NHS Highland totalling almost £500k will improve services for patients and ensure they continue to receive the highest possible...

read more

 
Calling 999
 

When to call 999

You should always call 999 if someone is seriously injured or their life is at risk

Some examples of medical emergencies include:

  • chest pain;
  • breathing difficulty;
  • unconsciousness;
  • severe loss of blood;
  • severe burns or scalds;
  • fitting or concussion;
  • drowning;
  • severe allergic reactions;
  • choking;
  • a child with sudden unexpected symptoms.

If it is not a life threatening of serious emergency you should consider other options before dialling 999.
These could include:

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When you call us

When you call 999 an operator will ask which emergency service you need. If it’s a medical emergency, ask for the ambulance service and you will be put through to one of our call takers.

What information will I need?

You will be asked to provide the following information:

  • the address where you are, including postcode, if possible;
  • the phone number that you are calling from;
  • what has happened.

As soon as we know where you are, help will be on its way to you.

You will also be asked to give some additional information such as:

  • the patient’s age, sex and medical history;
  • whether the patient is conscious, breathing and if there is any bleeding or chest pain;
  • details of the injury and how it happened.

Answering these questions does not delay the response, but helps us to give you important first aid advice while the ambulance is on its way.

The extra information also helps to make sure that we send the most appropriate help to you.

What can I do before help arrives?

Before the ambulance arrives, you can help us by doing the following:

  • if you are outside, stay with the patient until help arrives;
  • call us back if the patient’s condition worsens;
  • call us again if your location changes;
  • if you are calling from home or work, ask someone to open the doors and signal to ambulance staff where they are needed;
  • lock away any family pets;
  • if you can, write down the patient’s GP details and collect any medication that they are taking;
  • tell us if the patient has any allergies;
  • stay calm – our staff are there to help. Violence or threatening behaviour will not be tolerated and could delay getting help to the patient.

How can I be prepared for an emergency?

There are things that you can do today to help us in the future:

  • check that your house number can be seen from the road;
  • if you live on an estate, check that there is a clear sign to direct emergency services and that the lifts are working.
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Who will treat you

As soon as we have enough information and we believe you need immediate medical treatment, we will send help.

There are a number of ways in which we respond, depending on the circumstances:

Emergency Ambulance

Frontline emergency ambulances with a crew of two, one of which will be a paramedic, respond to the majority of emergency calls. Ambulance Technicians and Paramedics are trained to deal with life threatening illnesses and injuries. We carry a full range of medical equipment on our ambulances, including electrocardiogram (ECG) machines to monitor a patient’s heart and defibrillators which can restart the heart if a patient goes into cardiac arrest.

Paramedic Response Unit (PRU)

Paramedic Response Units are normally crewed by a paramedic working on their own. They will go to patients by car or motorcycle and carry all of the life saving equipment needed in a medical emergency. In life threatening situations, they can provide a vital, fast response and they will be backed up by an emergency ambulance that can take you to hospital.

Special Operations Team (SORT)

Specialised Paramedics, Technicians and Logistics Staff trained to gain access and administer care for patients in hazardous or difficult environments and at the scene of major incidents. SORT also deploy to provide paramedical support for other agencies involved in potentially hazardous environments.

Community Paramedics

These are paramedics who have undertaken extra clinical training. They are able to thoroughly investigate a patient’s condition and situation and then make a qualified decision about the best way to progress their treatment. They often work with minor injuries units and out of hours doctor services and can refer patients to the most appropriate care if a visit to hospital is not required.

Air Ambulance

We operate two emergency helicopters and two fixed wing planes. They are often asked to assist at incidents where there may problems with inaccessible terrain or where a very fast evacuation to hospital is preferable to a journey by road ambulance.

Community First Responders

These are members of the community who have been trained to provide first aid and other medical skills while the ambulance is on its way to you. They are able to deliver treatments that are time critical, such as using a shock box in cardiac cases.

BASICS Scotland Responders (British Association of Immediate Care)

BASICS Responders are Doctor's, Nurses and Paramedics who have received additional Pre-Hospital Emergency Training through BASICS Scotland. Each of the Responders are provided with a Sandpiper Medical/Trauma Response bag and access to a Defibrillator. Many Responders have also been issued with an Ambulance Service Airwave Radio and a Vehicle Locater System to allow contact and best resourcing via their Emergency Medical Dispatch Centre.

Paramedic Clinical Advisor

If the incident is not life threatening, you may be passed by telephone to one of our Paramedic Clinical Advisors, or to NHS 24, who will give you assistance or point you in the right direction for help.

Whatever your reason for calling us, the Emergency Medical Call Taker who answers your call will ensure that you receive the most appropriate response and liaise with other services and professionals where necessary.

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