About Us

Mission & Values

Mission

Continuously improving care for patients by ensuring that we have the most up to date skills and equipment.
Providing the most up to date range of high quality services for patients.
Working in partnership with:

the community,
health care providers,
other agencies,
and our people

Providing a national service with a local feel.

Core Purpose

To provide Scotland with a national ambulance service by delivering comprehensive:

accident and emergency services
non-emergency services
other associated services

All to the benefit of patients and communities

Values

We will:

Put the patient first!
Treat people well
Always be open, honest and fair
Encourage creativity and innovation

We will not:

Short change the patient
Tolerate discrimination and harassment of any sort
Tolerate any abuse of our people
Be afraid to learn new ways of working

Objectives

For the patient

To establish the Scottish Ambulance Service as a principal pathway for appropriate access to all healthcare services within Scotland

To respond promptly and effectively to emergency need through the expansion of the "hospital to patient" concept.

To capitalise upon technological advances in order to provide flexible modes of service delivery and investigate, then address, inequality in health access and demand across Scotland.

To drive the consolidation and improvement of services through the support of research and development and decisions based upon appropriate evidence and clinical effectiveness.

To focus on improving the public's health and reducing inappropriate admissions.

Continually provide equal access for all out patients.

With our people

To empower the workforce through recognition, reward, promotion and opportunity for career and job development in line with the needs of the patient and the organisation.

To develop a flexible workforce capable of responding swiftly to changes in economic and technical healthcare environments.

To develop the human resource competencies and employment policy to encourage multi-professional team working, evidence based and user focused training and practice and reduce costs by maximising application of employee skills.

To achieve through the competencies of our staff, a lead role throughout the UK and Europe in the provision of pre-hospital and ambulance care.

And by Developing Alliances

To consolidate existing partnerships and investigate new alliances with local organisations as a means of attaining better integration of healthcare services for Scotland.

To expand the range of service provision to incorporate both primary and community care services to meet the local population's health needs.

To be pro-active in meeting patient and local service needs in promoting partnerships and co-operation in the delivery of healthcare services.

To exploit technological advances to inform, shape and promote appropriate and equitable healthcare services.

To bring added value to patients we will develop the competencies required for healthcare multi-disciplinary teams.

To develop partnerships with commercial organisations in the provision of support services to improve quality and augment exchequer funds to the benefit of patients.

In a Sound Financial Structure

To achieve and maintain financial balance through sound policies supported by robust financial controls regular review.

To promote value for money and best use of public money at all times.

To develop and introduce external finance to supplement exchequer funds and further improve patient services eg. estate and vehicles.

To ensure all staff exercise the highest level of probity, accountability and openness.

To minimise personal, professional and financial risks by ensuring sound management arrangements are in place.