 Emergency
Medical Dispatch Centre
In April 2002 the Scottish Ambulance Service,
following an extensive period of Project Management, opened the
first Emergency Medical Dispatch Centre (EMDC) in the South East
Divisional Headquarters building at Oxgangs in Edinburgh. This
was followed a year later by the opening of Inverness EMDC and
finally, in April 2004 Paisley became the third and final EMDC
which makes up the National control structure.
What is an EMDC?
 An
EMDC is a state of the art control centre which utilises new technology
to provide the focal point of the A&E service and
it’s effectiveness is critical to achieving the highest standards
of patient care and ensuring the Service meets the latest performance
targets. The EMDC replaces the previous Control or Operations room
and employs highly trained Emergency Medical Dispatchers and Call
Takers using the most up to date technology to ensure that Ambulance
resources are deployed effectively and efficiently while at all
times maintaining the highest standards of patient care.
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