Giving us Feedback

We welcome and encourage Feedback, Comments and Concerns from our patients on the services that we deliver. There are a number of ways in which you can let us have your feedback.  We also welcome any positive comments you may have about the services that you have received.

Staff and Volunteer Awards

If you feel that the people who cared for you provided an exceptional service, you can nominate them for our next Staff and Volunteer Awards.


You can contact us by completing this form.


You can write to us (on any aspect of Feedback) to:

Corporate Affairs and Engagement Department, Scottish Ambulance Service National Headquarters, Gyle Square, 1 South Gyle Crescent, Edinburgh, EH12 9EB

Complaints procedure

The Service aims to provide the best possible services but accept that sometimes things do go wrong. If there is an aspect of your care or some service with which you have not been satisfied, please let us know as soon as possible. We conform with the NHS Complaints Procedure and you can find details here about the complaints procedure.

Patient Survey

To help us improve the care we provide to you, it is important that we hear your views about what you like, what you would like changed and how you think we can improve our service. Give us your feedback.

Care Opinion

Care Opinion is an independent, not-for-profit organisation, which runs the Care Opinion website, where patients can tell their story about their experience of the NHS. This is a site where you can share your experiences of the ambulance service. Find out more about Care Opinion

Patient Advice & Support Service

An independent service with free, confidential information, advice and support for anyone wanting to give feedback, make comments, raise concerns or make a complaint about treatment and care provided by the NHS in Scotland.  Find out more about Patient Advice & Support Service