Gathering patient feedback through text messages

The service has been issuing text messages via GOV.Notify to patients to gather their feedback on their experiences with the Scottish Ambulance Service.

To date, feedback messages have been sent to patients who have used the Falls pathways, those who experienced breathing difficulties, NHS24 callers who were transferred onto SAS, and patients who were triaged through our clinical hub and did not require an ambulance.

The primary aim of gathering patient experience data is to understand how patients are treated, identify service gaps, support learning and development, and inform resource allocation and service improvements.

This week SAS will be issuing text messages to patients who have experienced breathing difficulties, falls, and been triaged through our clinical hub.

The text will be issued via GOV.Notify and link to a Webropol survey. If you receive this text, please complete the survey so we can ensure the Scottish Ambulance Service is proving the right care in the right place.