FOI 25-191 'Hoax'/Malicious Calls
Freedom of Information Request
- Reference
- FOI 25-191 'Hoax'/Malicious Calls
- Request Date
- 24 Apr 2025
- Response Date
- 29 Apr 2025
- Information Requested
Can I please request the following information: The number of hoax calls received over the last five financial years (2018-19 – 2023-24) and a breakdown by year. The number of times ambulance crews attended the above incidents and a breakdown by year. How many hours of ambulance service time was wasted on dealing with them
- Response
The Scottish Ambulance Service does not have a definition of ‘Hoax Calls’
Please see the attached sheet detailing how many calls the Scottish Ambulance Service has received with the call stop reason of ‘Malicious’.
The table contains the total number of malicious calls received per year, how many of these calls received a response and how much time was spent by crews responding to these calls provided in minutes.
The Scottish Ambulance can only provide the time spent handling the call. We do not record the total time spent by the despatcher, supervisor, crew (crews should there be multiple resources) or the subsequent time reviewing the calls, time spent investigating and potentially prosecuting persistent offenders. It is for this reason we have applied section 17 of the Freedom of Information Scotland Act 2002 to the ‘wasted time’ section of your request.
- Response Documents
