FOI 25-206 Incidents at 'Morrisons'
Freedom of Information Request
- Reference
- FOI 25-206 Incidents at 'Morrisons'
- Request Date
- 13 May 2025
- Response Date
- 16 May 2025
- Information Requested
I am requesting the following information under the Freedom of Information (Scotland) Act.
I am looking to find the number of calls to the Morrisons supermarket at 5 Barrack Street, Glasgow, G4 0TZ.
Please could you provide a breakdown of the calls made to this address from November 1 2024 to May 1 2025.
Please could this be provided in a monthly breakdown and by the chief complaint?- Response
Public authorities are not required to create information in order to answer a request. There’s a distinction between creating new information, and compiling information. Where a request can be answered by compiling information from readily-available resources held by the public authority, this is not the same as creating new information. However, if collation of the information would require skill and complex judgement, the information is not held. I have concluded that, in the case of data about the specific address of ‘Morrisons Supermarket’ we are unable to produce this information without complex skill and judgement.
This is because, although we hold information about incidents at specific locations and can report this at a postcode level, to report this at an individual address level we would be required to apply complex judgement. The reason for this is that there are multiple addresses within a postcode, there is also the potential for an incident to occur outside a premises and therefore not be attributed to a specific address. It is for this reason that we have applied the exemption Section 17 of the Freedom of Information Scotland Act 2002 as information not held.
