FOI 25-217 Rural Incident Issues
Freedom of Information Request
- Reference
- FOI 25-217 Rural Incident Issues
- Request Date
- 20 May 2025
- Response Date
- 03 Jun 2025
- Information Requested
I am requesting clarification on how certain emergency service incidents in rural areas are formally recorded by the Scottish Ambulance Service, including who is responsible for recording and maintaining this data.
Specifically, we are seeking information on the following types of incidents:- Miscommunication or confusion regarding the location of emergencies
- Downgrading of calls
- Situations where local ambulance responses are affected by service pressures in other, unrelated areas
- Response
We have applied section 17 of the Freedom of Information Act 2002 to your request, as information not held.
To help explain the application of this exemption, information on miscommunication or confusion regarding locations of emergencies and situations where incident response times are affected by other system pressures, are not held in a way that would allow us to report on them.
The Scottish Ambulance Service has no process in place whereby we automatically downgrade calls.
If a crew are unable to locate an address, the crew will contact Ambulance Control Centre, and the dispatcher will liaise with the caller, or if the call handler is still on the call, they will gain more information.
