FOI 25-340 Response Times and Staff Headcounts
Freedom of Information Request
- Reference
- FOI 25-340 Response Times and Staff Headcounts
- Request Date
- 08 Aug 2025
- Response Date
- 26 Aug 2025
- Information Requested
1. Please tell me how many 999 calls related to suspected falls had response times of longer than
a) 2 hours,
b) 12 hours and
c) 24 hours in
i) 2023/24 and ii) 2024/25
2. Please tell me how many 999 calls related to suspected strokes had response times of longer than
a) 2 hours,
b) 12 hours and
c) 24 hours in
i) 2023/24 and ii) 2024/25
3. Please tell me how many 999 calls related to suspected heart attacks had response times of longer than
a) 2 hours,
b) 12 hours and
c) 24 hours in
i) 2023/24 and ii) 2024/25
(For questions 1-3, please give separate figures for each year 2023/24 and 2024/25)
4. Please tell me if the trust has any plans or policies in place to increase the number of 999 calls which are given a
non-ambulance response? If yes please provide details and any relevant figures.
5. Please tell me if the trust has any plans or policies to reduce staff headcount? If yes please provide details.
6. If yes to question 5, please confirm if this includes frontline staff or staff working in the emergency operations
centre? Please provide details.
7. Please tell me if the trust has reduced the number of private ambulance service providers since 1st January 2024?
If yes please provide details.- Response
Q1, Q2 & Q3 - The Scottish Ambulance Service cannot report response times by chief complaint; response
times can only be provided for call colour codes; these would capture all incidents and not exclusively falls.
It is for this reason we have applied section 17 of the Freedom of Information Scotland Act 2002, as
information not held.Q4 – The Scottish Ambulance Service have no immediate plans or policies to change how 999 calls are
triaged or how they are responded to.
Q5 & Q6 – The Scottish Ambulance Service does not have any plans or policies that relate to reducing staff
headcount. SAS’s continued ambition, supported by Scottish Government, is to grow and develop the SAS
workforce, ensuring we continue to deliver the very best patient care by boosting capacity and increasing
our resilience in communities across Scotland.Q7 - The Scottish Ambulance Service does not have contracts or utilise Private Ambulance Services.
