FOI 25-350 Citizen Engagement Platform
Freedom of Information Request
- Reference
- FOI 25-350 Citizen Engagement Platform
- Request Date
- 12 Aug 2025
- Response Date
- 20 Aug 2025
- Information Requested
The information that we require, under the Freedom of Information Act, is as follows:
1) Do you use a Citizen Engagement platform?
2) If so, what tools do you use?
3) How much do you spend annually on a Citizen Engagement tool?
4) Which month & year does your contract with your supplier end?
A citizen engagement platform is a digital tool or system designed to facilitate communication, interaction, and participation between citizens and government or public institutions. Its goal is to make civic involvement easier, more transparent, and more effective.
These platforms can be used by governments, cities, or organisations to:
Collect feedback on policies, services, or community issues
Conduct surveys and polls
Enable reporting of local issues, like potholes or graffiti
Share updates, news, and documents with the public
Encourage participatory budgeting or co-creation of solutions
Examples include tools like Granicus (EngagementHQ), CitizenSpace, SurveyMonkey, Qualtrics or Commonplace They can play a major role in increasing transparency, accountability, and trust in public decision-making.- Response
The Scottish Ambulance Service does not have a contract with a Citizen Engagement Platform, for any engagement we utilise Microsoft Forms.
The Scottish Ambulance Service is a licensee of Microsoft and contract information is held by National Services Scotland and can be requested here nss.foi@nhs.scot
