FOI 25-514 MIS Responder App
Freedom of Information Request
- Reference
- FOI 25-514 MIS Responder App
- Request Date
- 07 Nov 2025
- Response Date
- 24 Dec 2025
- Information Requested
Recognising the pilot of the CFR MIS Responder App is now live, and expand the request to include any materials, not limited to but for example, be those training materials, reference guidance, instructional documents and all email exchanges coming in or going out of any staff within the ambulance control centres with regards to the MIS Responder App. For August, September, October and November to date.
- Response
It is important to note that the MIS Responder App is currently in the developmental and implementation phase within the Scottish Ambulance Service. This pilot phase is limited to a small number of units which have been activated in Scotland and will aid the Scottish Ambulance Service in making a business case for a national roll-out.
The Scottish Ambulance Service considers ALL documentation relating to MIS Responder App as requested exempt from release. All testing studies, responder engagement, consultation and feedback are being held as part of the wider implementation of this new system. Information held in the documents are part of a series of negotiations and accommodations and the final version of the MIS Responder App may be different to what is being worked on at the moment.
Release of these documents under the Freedom of Information Scotland Act 2002, is releasing these documents to the wider world and not to a specific group or person. For these reasons I have applied section 33(1)(b) of the Freedom of Information Scotland Act 2002. This means that disclosure would (or would be likely to) prejudice substantially the commercial interests of any person or organisation. The Scottish Ambulance Service considers that the product is being developed by a supplier specifically for our needs. This is a bespoke product that no other supplier could offer without gaining the knowledge contained in the testing and summary information.
SAS has considered the basis on which this information was obtained and the contents of section 30(b)(ii) and section 38(1)(b) and section 39 of the Freedom of Information Scotland Act 2002.
We are withholding parts of the emails you requested under section 30(b)(ii) of the Freedom of Information (Scotland) Act 2002 (FOISA). This exemption applies where disclosure would, or would be likely to, inhibit substantially the free and frank exchange of views for the purposes of deliberation.
Section 30(b)(ii) is a qualified exemption and in subject to the public interest test. The Scottish Ambulance Service recognises the need for openness and accountability in the development and deployment of public-service technology. On balance, we find that the public interest lies in favour of maintaining the exemptions. Staff must be able to deliberate openly – including raising concerns, rejecting poor options and revising approaches – without fear that their draft views will be disclosed before decisions are settled. This ensures sound, evidence-based decisions, and ultimately safer, more reliable responder app for the public.
Where possible, we have released factual, non-deliberative material and extracted information where disclosure would not cause substantial inhibitory effect described above.
Section 39 of FOISA applies where releasing of the requested information would or would be likely to endanger the physical or mental health or safety of an individual 39(1). This is a qualified exemption and is subject to the public interest. The Scottish Ambulance service has considered the public interest test in regard to the application of this exemption, and it is satisfied that the public interest falls in favour of maintaining the exemption due to the perceived significance of threat disclosure could cause to Service delivery and the health and safety of the public and our staff.
Section 38(1)(b) applies where the information constitutes as personal information and is not subject to the public interest test.
- Response Documents
