FOI 25-515 Response Times Shetland Feb 2024

Freedom of Information Request

Reference
FOI 25-515 Response Times Shetland Feb 2024
Request Date
11 Nov 2025
Response Date
10 Dec 2025
Information Requested

It would be great if you could give me the response times in Shetland, for red and purple calls, on the day of 16th February 2024. 

Response

The information you have requested relates to personal data and detailed medical circumstances. Under FOISA, we are unable to disclose personal information about identifiable individuals, as this is exempt under Section 38(1)(b) – Personal Information. 

 

Please see below the average response times for Red and Purple calls on Shetland for the week beginning 12/02/2024; there were too few incidents to report for one day.  Response times are calculated from when the colour category is first determined until an ambulance has arrived ‘on-scene’. 

 

Emergency Response Times, Shetland Health Board 12/02/2024 - 18/02/2024 

  

  

  

  

  

  

12/02/2024 - 18/02/2024 

  

Purple 

Incidents Attended 

<5 

  

  

Average Response Time 

- 

  

  

Median Response Time 

- 

  

  

95th Percentile Response Time 

- 

  

Red 

Incidents Attended 

6 

  

  

Average Response Time 

14:31 

  

  

Median Response Time 

12:49 

  

  

95th Percentile Response Time 

31:06 

 

 

 

For the given data, you will see that some of the figures are shown as, five or less than five, please note that this figure has been suppressed because the statistical value is less than five. The Scottish Ambulance service has a duty, under the Data Protection Act to avoid directly or indirectly revealing any personal details. It is therefore widely understood that provision of statistics on small numbers, five or less are statistically suppressed upon disclosure. 

 

Please note caution when interpreting this data: the response times show total time and do not factor in possible upgrading or downgrading that may occur depending on the patient condition. For example, a call may start out as a yellow call, subsequently be upgraded to a purple call some time later, but only the total time from the first call received is shown.  Where delays occur, clinical advisors maintain contact with the patient, checking their condition on an ongoing basis, and upgrading when appropriate. 

 

It may be worth noting that the Scottish Ambulance Service publishes weekly response time data on their website broken down by Health Board, including Shetland - Previous Unscheduled Care Operational Statistics 

 

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