FOI 25-525 Police Calls

Freedom of Information Request

Reference

FOI 25-525 Police Calls

Request Date

13 Nov 2025

Response Date

21 Nov 2025

Information Requested

Can you please a figure of how many calls were made by police scotland for attendance and how many were actually attended. 
 
Can you please advise on the process of clinical guidance on dispatching ambulances to assist police. 

Response

Please see attached sheet detailing the number of police calls received in the Scottish Ambulance Service. 

 

	Total Calls	Total Attended	Not Attended
2024 Police Control	22431	16084	6347
2024 Police Officer on Scene	6515	4695	1820
2025 Police Control	19088	13562	5526
2025 Police Officer on Scene	5569	3964	1605

 

Important information to consider – The main reason for the Scottish Ambulance Service not attending calls is typically because the police have subsequently called to cancel the ambulance. 

 

Calls can be received either directly from police at the scene or via the Police Control Centre.  When a call is received from a police officer, it should be processed in the same way as a public 999 call, with full triage.   If Pre-Arrival Instructions (PAIs) for high-level first aid is suitable, the Emergency Medical Dispatcher (EMD) should provide these to the police caller. However, PAIs may be omitted if the officer confirms they are not required.