FOI 25-544 Response Times in NHS Borders Health Board in Jan 2018
Freedom of Information Request
- Reference
- FOI 25-544 Response Times in NHS Borders Health Board in Jan 2018
- Request Date
- 20 Nov 2025
- Response Date
- 25 Nov 2025
- Information Requested
Can you give average response times to the general Melrose or Borders, in the week leading up to 21 January 2018
- Response
Please see attached sheet detailing the response times in the NHS Borders health board area from 15/01/2018 - 21/01/2018. This information includes the total incidents, average response times, median response time and 95th percentile response times broken down by call category.
The figures for Melrose were too small to report on, therefore, to prevent incidents becoming identifiable, this information has not been provided.
Please note: the response times show total time and do not factor in possible upgrading or downgrading that may occur depending on the patient condition. For example, a call may start out as a yellow call, subsequently be upgraded to a purple call some time later, but only the total time from the first call received is shown. The starting point is always set for the colour category first determined, not the final colour category assigned. Where delays occur, clinical advisors maintain contact with the patient, checking their condition on an ongoing basis, and upgrading when appropriate.
- Response Documents
