FOI 26-114 CAFM and IWMS systems
Freedom of Information Request
- Reference
- FOI 26-114 CAFM and IWMS systems
- Request Date
- 02 Mar 2026
- Response Date
- 19 Mar 2026
- Information Requested
I am currently undertaking university research into the use of technology within public sector organisations, with a particular focus on Computer-Aided Facilities Management (CAFM) and Integrated Workplace Management Systems (IWMS) within emergency services.
Please could you provide the following information:
Q1. What software solutions does your organisation currently use for CAFM (Computer-Aided Facilities Management) or IWMS (Integrated Workplace Management Systems)?
If multiple solutions are in use, please list all systems, including any niche, specialist, or secondary solutions.
Q2. What are the contractual terms for each solution?
Please provide the contract start and end dates. If the contract is annual or rolling, please indicate this and include any renewal terms.
Q3. What are your organisation’s plans at the end of each contract?
For example, do you intend to renew, extend, replace, or re-evaluate the software solution?
Q4. What are the total contract values for each solution?
Please provide annual, monthly, or total lifetime costs, as applicable.
Q5. Who is responsible for managing the CAFM/IWMS system(s)?
Please provide their name, job title, and department- Response
Q1 – The Scottish Ambulance Service (SAS) only utilises one software system for CAFM which is 3i Maintenance Manager, provided by 3i Studio. SAS do not utilise any Integrated Workplace Management Systems.
Q2 – This is an annual contract for licenses for the CAFM software. Current licenses expire at the end of April 2026.
There are not contract details for IWMS.
Q3 – This information is exempt from release under section 38(1)(b) of the Freedom of Information Scotland Act 2002. This exemption applies where the information requested is personal information.
Q4 – The annual cost for the CAFM software is £6,920pa
Q5 – The job title of the person responsible is the Assistant Head of Estates in the Estates department. We have exempt the person's name under section 38(1)(b) of the Freedom of Information as personal information.
