FOI 26-337 Community First Responders Incidents
Freedom of Information Request
- Reference
- FOI 26-337 Community First Responders Incidents
- Request Date
- 27 Jul 2026
- Response Date
- 04 Aug 2026
- Information Requested
I am interested in understanding your use of Community First Responders to enable compare as to how other Trusts utilise volunteers responding to 999 emergency calls.
I’d be grateful if you could oblige with the following information, breaking down across the last 3 full calendar years (2023, 2024, 2025), and the first half of the current calendar year (1 January 2026 up to and including 30 June 2026) on a year by year basis
- Total Number of Emergency Calls responded to by your trust, where a patient has received a Face to Face resource – so excluding, for example, any telephone triage resulting in alternate pathways avoiding a physical trust response.
- From those calls where a Face to Face resource attended, the number of calls attended by a Community First Responder
- Please break the answers to (1) and (2) down in spreadsheet format, separating by both call acuity, (Purple, Red, Amber, P1, P2, P3 etc) AND BY Chief Complaint, (Cardiac/Resp Arrest, Chest Pain etc.)
If your service has an “Other” or “Sick person” Chief Complaint code please break this down into subsets as far as practical.
- Response
Q1 - Total Number of Emergency Calls responded to by your trust, where a patient has received a Face to Face resource – so excluding, for example, any telephone triage resulting in alternate pathways avoiding a physical trust response.
Please see attached a sheet on the tab named 'All' detailing the total number of emergency calls where a patient received a face-to-face response for the time period requested. The first table has been broken down by acuity and the second table is broken down by chief complaint.
Q2 - From those calls where a Face to Face resource attended, the number of calls attended by a Community First Responder
Please see attached a sheet on the tab named 'CFR' detailing the subset of information from Q1 where a Community First Responder has attended for the time period requested. The first table has been broken down by acuity and the second table is broken down by chief complaint.
- Response Documents
