Emergency Call Handlers will be the first person you talk to when you call 999 and ask for the Ambulance Service. They record the details of the call, including exact location and what happened. They then pass the call to an emergency dispatcher who will make sure the right assistance gets to the patient. They will also provide advice and support over the phone until further help arrives. This includes helping you give CPR, clearing an obstruction from someone’s airway and delivering a baby.