FOI 25-469 Mental Health Related Calls
Freedom of Information Request
- Reference
- FOI 25-469 Mental Health Related Calls
- Request Date
- 16 Oct 2025
- Response Date
- 03 Nov 2025
- Information Requested
I would like to request the following information:
Q1. What is the total number of mental health related calls that the service has received in the last 5 calendar years? Q2. Of these calls, how many were attended with a face to face response?
Q3. Of these calls, how many resulted in conveyance to hospital?
Q4. In relation to Q1, I would also like this information broken down by: i. age group, ii. gender, and iii. council area. I would like this information to be provided for each of the last five calendar years as follows: 2020, 2021, 2022, 2023, 2024.
- Response
Please see the attached sheet detailing the information requested with the breakdowns requested for each calendar year from 01/01/2020 - 31/12/2024.
Important Notes to Consider When Interpreting This Information
- The data presented has been identified using the chief complaint category of Mental Health. However, it is important to acknowledge that some mental health-related incidents may have been recorded under alternative complaint categories. For instance, cases involving self-harm might be classified under complaints such as Significant Bleeding, Cuts, or Cardiac Arrest, depending on the nature of the presentation.
- In recent years, a considerable number of incidents have involved intervention by the Scottish Ambulance Service’s Integrated Clinical Hub (ICH). As a result, the original chief complaint may have been replaced with a generic ICH code, potentially obscuring the initial reason for the call.
More information on how the Scottish Ambulance Service responds to Mental Health calls can be found on our website - Mental Health
- Response Documents
